Shipping

We deliver Australia-wide with FREE SHIPPING for orders $100 and over. Shipping is calculated at checkout. 

Our Location
All of our products are shipped directly from our Meadow Creek headquarters within 1-2 business days of orders being placed. 

What if my parcel gets lost? 
We understand how frustrating a missing package can be.  

Please let us know immediately if you think your delivery has gone missing. Upon notification of a missing parcel, an investigation will be lodged with the postal/ courier provider. You will be kept up to date with all relevant information.  

We will redeliver, replace, or refund a parcel that has been incorrectly addressed by us, but unfortunately, we cannot take responsibility for delivery addresses that are incorrectly provided. 

What if my parcel is damaged in transit? 
We take extra care to make sure every package is wrapped and protected. In the unlikely event, your package is damaged, we will arrange a replacement or issue a refund. 

How long will my delivery take to arrive? 
All our orders are placed Monday through to Friday (excluding public holidays) and will be processed and shipped within 1-3 business days unless the products are on “backorder” status. 

All our shipping is completed through Australia Post, and you will be notified of your order dispatch via email.  

If you are based in a capital city (except WA & NT), you can expect your order to be delivered within 2-5 business days after dispatch. Regional areas and WA & NT may take anywhere from 5-10 business days. 

PLEASE NOTE: The delivery times stated above are indicative only. 

Do you offer international shipping? 
At this point, we are able to ship to all addresses within Australia, New Zealand, United Kingdom, Canada and the United States of America. 

Can I track my order? 
Yes, when you place your order you will be issued with a tracking number via email at the time of shipment. 

If you haven’t received your tracking number, please let us know.