Returns + Refunds

REFUNDS/ EXCHANGES & FAULTY ITEMS 

• If you need to return an item, please send us a message via the contact us page
• Returned items will be accepted within 30 days of delivery for a full refund
• We will pay return postage if the return is a result of our error (you received an incorrect or defective item)
• For a change-of-mind exchange, the postage costs will be payable by the customer
• Unless deemed faulty, items must be unused and in original condition to qualify for a refund. Refunds will be processed as soon as possible, however, please allow up to four weeks from the time of posting your item to us. This time period allows for transit time, processing, and bank funds clearance.

How do I return/refund an item?  
If for any reason you are not satisfied with your order, please reach out to us via our contact us page.  

Returned items will be accepted within 30 days of delivery for a full refund. Unless faulty, items will only be accepted for a full refund if they are unused and in their original condition.  

Refunds will be processed as soon as possible, however, please allow up to four weeks from the time of posting your item to us. This time period allows for transit time, processing and bank funds clearance.  

For a change of mind, we cannot cover return postage costs.  

I was sent the wrong order/my order is faulty/items are missing 
We apologise for any disappointment that you may have experienced with the incorrect order.  

If you have received an incorrect item, missing items, or faulty products, please let us know immediately.  

We want you to be completely satisfied with your Memoir Collective experience, and we will pay return postage for any orders in our error.